Tata Power, India’s largest integrated power company, today announced that its special purpose vehicle ‘TP Ajmer Distribution Ltd (TPADL) completed its second successful year of operating and maintaining the distribution network in Ajmer City, which includes City Division-I and City Division-II areas.
During this period the company undertook key consumer-centric initiatives which include the launch of the mobile app, setting up a 24×7 customer call centre and the introduction of new digital payment options for the consumers’ convenience.
The digital initiatives introduced during the year helped in increasing the online collection of bills by 72 percent (year on year). It also indicated a high success rate in resolving customer complaints at the first attempt. Thus, improved consumer services helped in reduction of repeat footfall by about 83 percent during this period.
Since inception of the distribution franchisee operation, TPADL added more than 10,000 new connections. Over 36,164 static meters were replaced with electronic meters. The company has successfully reduce the Aggregate Technical & Commercial loss by 10.77%.
Additionally, during the summer season TPADL comfortably managed the peak load of 128.35 MW in June’19, which is higher by 14.54 percent compared to last year. The company could achieve this feat by continuously maintaining its 33KV and 11KV lines along with thedistribution transformers.
Mr Minesh Dave,President – Transmission & Distribution, Tata Powerand Chairman, TPADL said, “TPADL, despite its relatively young age has been a pioneer in several customer-centric initiatives. These combined with the digital push has made the second year a very successful and fruitful year. On behalf of everyone in Tata Power family, I congratulate our Ajmer team for a year of commendable performance. We thank AVVNL for their co-operation and guidance and the people of Ajmer for their continued support.”
Mr Gajanan Kale, CEO, TPADL, said,“Many of our customer-centric initiatives started bearing results immediately. It will continue into the third and many more years to come. Similarly, we will also continue our digital push which in turn will help improve the overall customer service quality.”
Other key initiatives taken during the second year include:
- 20 new vehicles deployed for meter installation
- On-site testing activity started through Independent authority
- Dedicated single window Consumer Service Centre establishment
- New Connection Camp at high loss area
- Public Hearing Forum on all Saturday
- Enabling remote operations and reduction the restoration timing and increase the operational efficiency of all 19 Grids which are connected through SCADA system
- In predictive maintenance using thermo-scanning. Identification of hot spots at early stage before actual breakdown and minimize the shutdown period
- Network strengthen activity for AT&C loss reduction
- Addition in distribution transformer installed capacity by 20 MVA
- 100 percent tree trimming activities done on the 11KV and 33KV feeders