ICICI Lombard’s InstaSpect: Revolutionizing Motor Insurance Claim Settlement with Virtual Vehicle Assessment
ICICI Lombard General Insurance, one of India’s leading private sector non-life insurers, has transformed motor insurance claim processing with its innovative DIY feature, InstaSpect, available through the ILTakeCare app. Launched in 2018, InstaSpect enables customers to get their vehicle damage assessed virtually via live video streaming, eliminating the need for physical inspections by surveyors.
This technology-driven solution has significantly reduced claim approval times to just a few hours and has seen over 1 million motor insurance claim approvals to date. The feature became especially crucial during the COVID-19 pandemic when social distancing made physical surveys difficult.
How InstaSpect Works:
Customers initiate the process through the ILTakeCare app.
A claims manager connects via live video call, guiding the customer through vehicle damage assessment.
The damage estimate and liability are communicated instantly.
Upon acceptance, claims get approved immediately.
The nearest authorized garage is notified to prepare for repairs, enabling quick turnaround.
Customer and Industry Impact:
Amitabh Jain, Head of Health and Motor Underwriting and Claims at ICICI Lombard, emphasized the company’s commitment to a hassle-free, speedy claim experience powered by simple technology. The ILTakeCare app also integrates health insurance services like tele-consultation and wellness, making it a comprehensive customer solution.
ICICI Lombard’s continuous innovation reflects its promise to customers — “Nibhaaye Vaade” (Keeping promises) — by delivering quick, contactless, and convenient insurance services.