21 July 2026, Jaipur: Rajasthan is set to strengthen its cyber financial fraud response mechanism, with the state government targeting near-zero response time between complaints received on the 1930 helpline and banks initiating action to hold suspected accounts.
The decision was taken during a special cyber coordination meeting of the State Level Bankers’ Committee (SLBC) held at the Secretariat on Tuesday. Chief Secretary V. Srinivas, Director General of Police Rajeev Kumar Sharma, senior Rajasthan Police officials and representatives of major banks participated in the meeting.
The Chief Secretary directed banks to ensure that the time gap between a citizen reporting a cyber fraud and the account-holding process is reduced to the minimum possible. He said banks must respond rapidly to complaints received through the 1930 helpline to improve the chances of stopping fraudulent transactions and recovering victims’ money.
He also directed representatives of all banks to visit the 1930 Cyber Control Room at Police Headquarters on Wednesday to understand the functioning of the helpline, the complaint resolution process and the practical challenges faced by citizens.
Centralised monitoring of suspicious accounts
The Director General of Police directed banks to ensure effective implementation of the Reserve Bank of India’s guidelines on cybersecurity and the prevention of mule accounts.
A centralised database of suspicious accounts and hotspot bank branches will be developed, while regular coordination meetings at the district level will be held between bank officials and cyber police. The system is aimed at improving accountability, information sharing and response time in cyber fraud cases.
The state has also identified 190 hotspot bank branches and suspicious ATM locations for enhanced monitoring. AI-based surveillance, combined with surprise inspections by local police, will be used to strengthen the monitoring mechanism.
Banks to strengthen KYC verification and senior citizen protection
The Chief Secretary directed banks to ensure that customers receive KYC-related communication only through verified channels, as cybercriminals frequently use fake calls, SMS messages and links to deceive people in the name of KYC updates.
Special assistance counters for senior citizens will also be encouraged at bank branches to help them understand the risks associated with digital transactions and protect them from cyber fraud.
Action against high-risk and suspicious accounts
The meeting also discussed measures to strengthen the verification of high-risk accounts. The practice of opening current accounts with limits ranging from ₹10 crore to ₹50 crore without physical verification will be restricted, while suspicious and high-risk accounts will undergo systematic re-verification.
Regular presence of nodal representatives from major banks, including State Bank of India, Bank of Baroda, Punjab National Bank, UCO Bank, Indian Overseas Bank and Union Bank, will also be ensured at the Police Headquarters and Cyber Response Centre.
Faster restoration of funds to cyber fraud victims
The state will further strengthen the process of returning money to victims through the Money Restoration Module (MRM) and Grievance Redressal Portal (GRM).
The system will focus on expediting the return of amounts up to ₹50,000 to eligible victims, along with funds frozen under court orders. Protective verification measures will also be considered in cases involving heavy cash withdrawals or premature closure of fixed deposits.
The government also plans to expand public awareness campaigns on the risks of renting out bank accounts or allowing others to use them for financial transactions.
