NOIDA, India and Sydney, Australia, June 25, 2026—HCLTech,a leading global technology company, has expanded its collaboration with Google Cloud and ServiceNow to deliver AI agents for enterprise adoption on the Gemini Enterprise platform. The launch coincides with HCLTech’s sponsorship of the Sydney Google Cloud Summit 2026.
Building on HCLTech’s recently launched Gemini Enterprise business unit, the latest collaboration brings together advanced ServiceNow AI capabilities, enterprise workflow orchestration and industry expertise to enable organizations to deploy and scale AI in real business environments.
HCLTech will introduce enterprise AI solutions on Gemini Enterprise that combine Gemini’s advanced AIcapabilities with ServiceNow’s workflow platform - anchored in ServiceNow’sBlueprint for Agentic Business,a framework for structured, outcome-driven AI adoption. This includes a next-generation Factory Shop Floor Assistant, which delivers real-time operational intelligence to manufacturing environments, enabling faster decision-making and improved efficiency.
Initial solutions span two high-impact domains: Field Services, where Gemini Live, integrated with ServiceNowField Service Management, delivers real-time audio and visual intelligence to field technicians for faster issues resolution; and Customer Experience, to ensure customer intent is preserved across channels. HCLTech is also leveraging ServiceNow's AI Control Tower to enhance visibility and governance of AI agents within Gemini Enterprise, while an ITOps ServiceNow Agent—available on Google Cloud Marketplace for Gemini Enterprise—supports incident management and remediation in enterprise IT environments.
“Bringing agentic AI to the enterprise requires deep integration into the systems that businessesrely on every day,” said Satish Thomas, Vice President of Applied AI and Platform Ecosystem at Google Cloud. “Our partnership with HCLTech and ServiceNow combines the foundational power of Gemini Enterprise with industry-leading workflow and operational expertise, giving customers the tools they need to safely scale AI and accelerate innovation across their entire organization.”
“The future of enterprise AI lies in orchestrating intelligent agents across the business as a connected system of action,” said Michael Park, Senior Vice President, Global Partnerships and Channels at ServiceNow. “By bringing together ServiceNow’s AI-native platform, HCLTech’s implementation expertise, and Google Cloud’s Gemini.
