IndusInd Bank continues to lead in digital banking innovation with the rollout of its Video KYC-based customer onboarding, making banking services more accessible and convenient, especially during the pandemic.
The Video KYC process, guided by RBI norms, enables customers to open savings accounts, fixed deposits, and apply for credit cards without visiting a branch. The initiative builds on IndusInd’s pioneering video banking platform, first launched in 2014 with its Video Branch service.
What is KYC?
KYC (Know Your Customer) is a mandatory process where banks verify the identity of customers before account opening. Without meeting KYC norms, banks are authorized to decline services.
What is Video KYC?
It’s a digital solution allowing customers to verify their identity through a live video call, coupled with document checks—streamlining a once cumbersome process.
3 Simple Steps to Complete Video KYC:
Log in via link received through SMS/email and authenticate using OTP.
Join the live video call, share location, PAN, date of birth, and allow the agent to take a live picture.
Show your signature on paper during the video call.
The entire KYC process is completed within a few hours, providing a fast and seamless customer experience.
IndusInd Bank’s continued emphasis on technology reaffirms its mission to offer secure, fast, and customer-first banking solutions.
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