The Department of Administrative Reforms and Public Grievances (DARPG) has released the 43rd Monthly Report on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for November 2025. The report presents a detailed analysis of the nature and categories of public grievances and their disposal trends across Central Ministries and Departments.
Key Highlights
In November 2025, Central Ministries and Departments disposed of 1,42,856 public grievances.
The Central Secretariat has resolved over one lakh grievances for the 41st consecutive month.
The average grievance disposal time in 2025 stood at 16 days, reflecting improvements under the 10-step CPGRAMS reform process adopted by DARPG to enhance quality and reduce timelines.
User Registrations and Feedback
During November 2025, 57,180 new users registered on the CPGRAMS portal through various channels; 8,739 registrations were from Uttar Pradesh.
The Feedback Call Centre received 70,141 feedback responses, of which 41,472 pertained to Central Ministries and Departments.
Grievances via Common Service Centres (CSCs)
CPGRAMS is integrated with over 5 lakh Common Service Centres (CSCs) and connects 25 lakh Village Level Entrepreneurs (VLEs).
In November 2025, 14,094 grievances were registered through CSCs. The report includes a state-wise analysis of these grievances.
Review Meeting Module
The Review Meeting Module, implemented across all Central Ministries and Departments from 14 February 2025, facilitates Secretary-level reviews of public grievances to improve efficiency and citizen satisfaction.
As of 30 November 2025, a total of 223 review meetings had been held, including 17 meetings in November 2025.
Public Grievances (November 2025)
1,43,449 grievances were received on the CPGRAMS portal.
1,42,856 grievances were disposed of.
67,859 grievances remained pending.
Public Appeals (November 2025)
27,761 appeals were received; 25,690 appeals were disposed of.
As of November 2025, 18,955 appeals were pending for the year 2025.
Grievance Redressal Assessment and Index (GRAI) – November 2025
Group A (500 or more grievances):
Department of Telecommunications
Department of Posts
Central Board of Indirect Taxes and Customs
Group B (fewer than 500 grievances):
Ministry of Parliamentary Affairs
Ministry of Power
Ministry of Coal
The report underscores sustained improvements in grievance redressal efficiency and accountability across Central Ministries and Departments.
