Jaipur, March 30, 2026 — Principal Secretary of the Ayurveda and Indian Systems of Medicine Department, Subir Kumar, conducted an on-ground inspection of the Rajasthan Sampark Helpline (181) Control Room at the Secretariat, reviewing departmental grievance redressal performance and directing officials to improve efficiency and citizen satisfaction.
During the review meeting, he emphasized that both speed and quality of resolution must be ensured. Officials were instructed to:
- Increase the satisfaction rate of complainants
- Reduce the average disposal time to 10 days
- Strengthen training for staff handling grievances
- Ensure continuous and effective monitoring of complaints
Performance Snapshot
As per data presented:
- 1,912 cases were registered between March 23, 2025, and March 30, 2026
- 1,797 cases resolved (~94% disposal rate)
- Average resolution time stood at 24 days
- Around 66% complainants expressed satisfaction
The Principal Secretary called for bridging this gap by improving responsiveness and accountability.
Direct Citizen Interaction
In a proactive move, Subir Kumar personally interacted with complainants from districts including Kota, Bikaner, Sawai Madhopur, Hanumangarh, Jhunjhunu, Bhilwara, Dausa, and Ajmer. He listened to their concerns and issued immediate directions to concerned officials for prompt resolution.
Governance Focus on Citizen Connect
The initiative aligns with directives from Chief Minister Bhajanlal Sharma, under which senior officials regularly visit the 181 helpline control room to directly engage with citizens and ensure time-bound grievance resolution.
