Jaipur | April 10, 2026
Rajasthan Energy Department Secretary Aarti Dogra on Friday inspected the Rajasthan Sampark Helpline (181) control room at the Secretariat and conducted a detailed review of power-related public grievances, with a special focus on summer preparedness and faster complaint resolution.
During the inspection, Dogra directed officials to ensure quick, time-bound and quality disposal of complaints registered on the Sampark portal, stressing that there should be zero negligence in resolving consumer issues.
A key directive from the review was to expedite the integration of all DISCOM call centres with the Rajasthan Sampark 181 helpline, enabling better coordination, unified complaint categorisation, and stronger monitoring of grievance redressal.
She said a common complaint classification framework across DISCOMs and the Sampark portal is necessary to improve tracking efficiency and ensure faster action on electricity-related issues.
Keeping the upcoming summer season in mind, Dogra also reviewed complaint analytics from the 181 portal to identify recurring power supply issues and build a data-driven response strategy for the peak demand months ahead. The exercise is aimed at enabling faster outage response, better field deployment, and preventive planning.
According to RISL General Manager G.K. Sharma, the Rajasthan Sampark portal has so far received 664,497 complaints related to the power department across the state.
Of these:
- 646,781 complaints resolved successfully
- Over 97% disposal rate
- Only 2.67% cases currently pending
During the visit, Dogra personally interacted with complainants from Jaipur, Balotra and Jalore, listened to their issues in real time, and instructed concerned officers to take immediate action.
