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Huawei announces VIP customer service for Huawei P30 Pro customers in India

Furthering its commitment to providing the most premium and exclusive service to customers in India and owing to an overwhelming response to the Huawei P30 Pro, Huawei Consumer Business Group India, today announced special VIP services for the newly launched Huawei P30 Pro smartphone. Reiterating the growing trust between consumers and Huawei devices in India, customers of the Huawei P30 Pro get to enjoy effortless and free pick and drop service for their Huawei P30 Pro, across India. Another major highlight of this would be record speed turnaround time with fast and best-in-class repair time as part of their VIP Customer Contact Centre.  Additionally, there will be no token system for customer service at any of the Huawei’s exclusive service centres and priority services will be available across the brand’s service network.

To avail the VIP service online, customers can access the dedicated IVR/ toll-free number which is attended by expert professionals at the Contact Center. Customers can also book an appointment through the Hi Care App or via the Huawei website.

Speaking on the VIP service feature, Tornado Pan, Country Manager (Huawei Brand), Consumer Business Group, Huawei India, commented, “Customer delight and satisfaction forms the core of our very DNA, be it in terms of product innovation or service delivery. The VIP service is yet another step on our part to provide the best-in-class service to our esteemed consumers across India. The offer is applicable for all variants of the Huawei P30 Pro devices, irrespective of the purchase method, online or retail. Also, as long as the customers have purchased the specific device model, they are eligible to avail the VIP services within the specified warranty period.”

“India is a very important market for Huawei and such services are the perfect embodiment of our commitment to providing only the very best experience to the Indian market. We would like to further enhance the overall experience of our premium products with exclusive offerings like this.” he added.

Presently, VIP services are available with Huawei P30 Pro and Huawei Mate20 Pro. All of Huawei’s exclusive service centres observe the VIP service. Dedicated professional support agents have been specifically deployed at Huawei’s contact center, to carry out the VIP service process.

Recently, the Huawei P30 Pro, the smartphone designed to re-write the rules of smartphone photography, received new update packs, pertaining to the camera, finger-print unlock, audio-video synchronization and the display. The device also integrated the latest Google security patches (2019), thereby enhancing the devices security feature.

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