Secretary DARPG today chaired 2 review meetings with Grievances officers of 84 central ministries/ departments and the Grievance officers of State/ UT Governments. He highlighted the policies adopted by Government to ensure time bound grievance redressal in the pandemic times. These include operationalization of a dedicated COVID-19 portal for monitoring citizen grievances related to the pandemic, each grievance being assigned a unique identification number, classification of grievances into 11 categories, bringing down the grievance redressal time from 60 days to 3 days, auto generated email reminders and daily report generation for considered analysis.
In the period March 30, 2020 to May 3 2021 the CPGRAMS portal of DARPG received 1.92 lac PG cases of which 1.66 lac cases have been redressed. The Central Ministries/ Departments have redressed 1.16 lac PG cases and States/ UT’s have redressed 0.50 lac PG cases. In the period March 1, 2021 to May 3, 2021 the CPGRAMS portal has received 14137 PG cases of which 9267 cases have been redressed.